Interview Guides
Interview Questions Barista
Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.
Download below a PDF version of interview questions for Barista
Top Interview question for Barista
Planning and Organization
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What does customer service mean to you?
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What would you do if a frustrated customer complained about a problem with the food/beverage quality?
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Tell me about a conflict you handled well and one you didn’t handle well.
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How do you go about establishing rapport with a new person?
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How do you decide when to involve your manager with a customer’s concern?
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Tell me a time when you deviated from standard procedure when addressing a customer’s concern.
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What process do you use to calm an upset customer?
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Tell me about a time when you had difficulty understanding a customer. What did you do?
Barista Processes
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Tell me about a time you learned how to use an order entry system and cash register.
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What is your experience working with coffee/food preparation equipment?
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Can you tell me the difference between a cappuccino, a latte and a macchiato?
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What would you say is your best and worst specialty coffee drinks you make and why?
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Do you enjoy coming up with your own specialty drink combinations? If so, what have you created and how would you describe it?
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How do you clean and maintain a professional espresso machine? What can happen as a result of infrequent cleaning?
Communication
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A new customer comes into the cafe and is unsure what to get. What do you suggest to them from our menu and why?
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How do you share information with other coworkers? How do you decide what's important?
Organization and Time Management
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How do you manage your time? What would you do during times when there are no customers?
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How do you organize your workspace?
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Are you able to remember multiple customers’ orders?
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Please provide me with a few examples that demonstrate your multitasking skills as a barista?
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