Interview Guides
Interview Questions
Customer Success Manager
A person who manages and maintains relationships with existing customers.
Download below a PDF version of interview questions for Customer Success Manager
Top Interview question for "Customer Success Manager"
Composure and Customer Service
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What does customer service mean to you?
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Tell me about a time you had to deal with an unjustified complaint from a customer.
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Tell me about a conflict you handled well and one you didn’t handle well.
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How do you go about establishing rapport with a new person?
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Tell me a time when you deviated from standard procedure when addressing a customer’s concern.
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Tell me a time you almost lost a customer, but you were able to turn it around.
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What process do you use to calm an upset customer?
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Tell me about a time when you had difficulty understanding a customer. What did you do?
Organizational Agility and Problem Solving
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Can you tell me about a time when you had an internal conflict regarding direction with a customer and how you ended up finding a solution?
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What is the most effective way you have found to engage stakeholders where you have to convince people who do not work for you to provide information?
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Tell me a time when organizational priorities shifted and significantly changed your assignment.
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How do you manage your time?
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How do you get up-to-date information from customers and what do you do with it?
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What do you do when you don’t know the answer to the customer’s issue?
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What would you do if a frustrated customer complained about a widely known problem with the company’s product?
Communication
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How do you disseminate information to other people? How do you decide what's important?
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How do you explain complex information to a person not in your industry?
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How do you signal your complete attention to others?
Technology
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What CRM programs do you have experience with? Tell me about a time you learned how to use a new program.
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What are your best and worst technical skills?
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